Whether you are starting out with an in-house healthcare app or are considering creating one for your practice, there are five important features you need to consider. These include HIPAA compliance, SEAMLESS PAYMENT METHODS, NAVIGATION SYSTEM, ALERTS & REMINDERS, and FEEDBACK SYSTEM.
Whether it’s a hospital visitor or an employee, a navigation system can improve the patient experience. A positioning system can help visitors and employees avoid aimless driving, reduce lost revenues, and reduce wait time. It can even help you track the number of people entering or exiting a facility.
Indoor and outdoor navigation systems are also a good idea. An indoor system can help reduce late arrivals and provide turn-by-turn directions. An outdoor system can also cut down on waiting time and reduce no-shows.
A navigation system that integrates with an existing health care app could prove useful. The Everbridge Wayfinder solution offers navigation functionality on the web or through a mobile application. It can also interface with cameras, elevators, access control systems, and building automation. It even offers a white-label application.
ALERTS & REMINDERS
Whether you are looking to add an interactive feature or just send a reminder to a patient, using push notifications to communicate with patients can be a great way to engage them. It can help keep patients and their families in touch, and even inform them about new treatments or equipment.
Using push notifications, you can send health reminders, reminders about medication, equipment maintenance, training, and more. You can send these notifications from your app, or even from an external source. When you use push notifications, you will be able to send the right message to the right person at the right time.
For example, you can send reminders about medications and prescriptions, and you can also send reminders about workouts or even post-surgery instructions. With push notifications, you can increase your patient engagement, and you can even boost your app traffic.
Whether your healthcare app is an app that shares personal health information, or an app that stores protected health information, it needs to be HIPAA compliant. This regulation has strict rules to protect patients. The US Department of Health and Human Services (HHS) enforces these rules and imposes stiff penalties for violations.
The rules are divided into four tiers. Tier 1 is the least severe, with a fine of just $100. Tier 2 is $200-$1,000, Tier 3 is $1,500-$10,000, and Tier 4 is $15,000,000.
To be HIPAA compliant, your healthcare app must protect and store the information of patients in a secure and encrypted manner. The data must be secured using Transport Layer Security 1.2 (TLS) or AES encryption. The information must be transmitted or stored over a secure HTTPS connection.
SEAMLESS PAYMENT METHODS
Streamlining the payment process in healthcare organizations is an important aspect of digital transformation. With the help of integrated payments, healthcare organizations can collect payments faster, free up staff, and streamline payment processes. These services can help healthcare providers meet their goals, improve operational efficiency, and increase consumer engagement.
Several top-tier payment platforms offer digital-first payments, which is a key component of seamless payment experiences. This technology also allows healthcare providers to offer customized payment plans and recurring payments to patients to manage high medical costs. It also helps reduce administrative overhead, resulting in faster payment processing and better collections.
There are several payment gateways that can help streamline the payment process, including Stripe, Apple Pay, Braintree, and PayGround. These services help providers collect payments through multiple channels, including mobile, online, and offline.
Adding a feedback system to your healthcare app will give you an insight into the patient experience. This is important for patient safety and quality improvement. It is also critical to the hospital’s reputation. When patients are happy with their experience, they are more likely to return.
The system should have a variety of channels to gather feedback. For example, patients can be asked to provide feedback through a website, mobile app, and through online surveys. Using a system that collects feedback from a variety of channels will provide deeper insights.
When a patient has a complaint, it is important to address it immediately. Customers are more likely to return if their complaint is resolved quickly. If a complaint is not addressed within a certain time frame, it can be a red flag to a customer.